Chattigo 1.1.10

Chattigo is described as an omnichannel chat platform that integrates, controls, and streamlines responses to customers by combining human-assisted support with AI-powered chatbots using natural language processing and semantic analytics.

From a reviewer’s perspective, the platform presents itself as the first omnichannel messaging solution for sales, marketing, and customer service in a single interface. It emphasizes mobility, versatility, and personalization in conversations, and suggests that connectivity is available anytime, anywhere via the app or the regularly used website. The stated objective is to redefine the enterprise–customer relationship by improving communication and rebuilding trust.

Access to all conversations and customer data is available from the iOS app, with capabilities including:

• Manage your inbox from anywhere
• Review and assign conversations
• Initiate or continue conversations
• Send a new message or respond to a customer through any digital channel they use
• Access frequently asked responses to resolve common questions more quickly
• Search for and identify customers in the CRM
• Transfer communications to different specialists
• Classify conversations according to their context
• View the customer profile to add relevant information